Field services

Problem on a remote site?

Our specialists can help you with any remote ICT issue that your department faces.


Sometimes the smart move is to hire an extra pair of hands.

Boost your operations while significantly reducing the demand on company resources.

FieldEngineer.EU Remote Hands services offer an attractive alternative to alleviate your on-site support staff requirements.

With Remote Hands, highly trained FieldEngineer.EU technicians are dispatched to your site, relieving the day-to-day demands of your experienced IT team and allowing them to focus on the more strategic areas of your operations.

As your partner 24/7, on a wide spectrum of technical labor tasks, Our Remote Hands services can be the most effective way to allocate your staff resources and IT expenditures.

IT`s that simpel

FieldEngineer.EU offers a wide range of 24/7 rack-and-stack services, including:

  • On-site technical assistance
  • Hardware installations
  • Interface card removal and installation
  • Testing of carrier circuits
  • Inventory of equipment, recording serial numbers, and capturing the installation status with digital photos
  • Power cycling a router, server, switch, and soft-booting a server
  • Moving equipment within your data center racks and cabinets

Fieldengineer.eu onsite support

Our field engineers provide flexible services helping you to maximize your ROI, such as:

  • Site surveys, evaluations, and preinstall preparations
  • Rack and stack features
  • Receiving and unpacking hardware
  • Inventory check, labeling, and serial number recording
  • Professional assembly and rack mounting
  • CPE-installations, move and change, service switching
  • Datacenter technische support
  • Wi-Fi-surveys and installations

FieldEngineer.EU offers a wide range of 24/7 Remote Hands services, including:

  • Securing cabling
  • Checking port numbers
  • Observing or reporting indicators on equipment
  • Basic observation of environment and server reboots
  • Visual verification to assist client’s remote troubleshooting efforts
  • Plug in a client-owned console port for remote management
  • Connect external device to client’s setup
  • Observing or reporting indicators on equipment
  • Requests to check physical network connectivity

Customer Benefits of Remote Hands Support

Just some examples Customer Benefits of Remote Hands Support can include:

  • Resolve issues quickly and efficiently
  • Reduce costs of your technicians having to travel to site
  • Enhance business efficiency by freeing up internal resources to focus on business critical issues
  • Remove the need for expensive 24/7 on-call coverage
  • Benefit from our technical expertise
  • Regulatory Compliant and Secure

FieldEngineer.EU offers a wide range of 24/7 Smart Hands services, including:

  • On-site technical assistance
  • Hardware installations
  • Interface card removal and installation
  • Testing of carrier circuits
  • Inventory of equipment, recording serial numbers, and capturing the installation status with digital photos
  • Power cycling a router, server, switch, and soft-booting a server
  • Moving equipment within your data center racks and cabinets
  • Ladder racking, pre-wiring of patch panels and equipment
  • Installing and maintaining cabling
  • Verifying cable integrity for both copper and fiber media
  • Providing visual verifications supported with digital photos
  • Installing, replacing or removing equipment, including routers, switches, system modules, disk drives, memory, etc.
  • Assistance with AV equipment installation and configuration
  • Adding, removing or verifying a demarcation point
  • Assisting with uncrating equipment from boxes and shipping replaced equipment
  • Patching equipment to a patch panel based on a supplied patching schedule

Smart hands advantages

Smart hands support enables you to have our skilled data center technicians act on your behalf and under your direction onsite at the data center to proactively or reactively fix any issues that may arise with your colocation equipment.

FIELDENGINEER.EU Smart Hands support is all about keeping your IT team free to focus on important projects and tasks within your enterprise.

This means that you don’t need to travel in to fix the equipment yourself we will deal with the issue for you – which will save you time and money, as well as ensuring that your equipment has the minimum downtime possible.

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or call: +31(0)88 – 428 26 66.